FAQs
SHIPPING AND DELIVERY
WHERE IS MY ORDER/WHEN WILL I RECEIVE MY ITEMS?
Once your order has been placed, the order will be processed within 24-48 hours. Once your order is prepared for shipment and leaves our warehouse, the shipping time begins. Orders placed before 12pm will ship within 24 hours. Orders placed after 12pm will ship within 24-48 hours.
To keep you informed about your order, we aim to provide you with a tracking number within 48 hours after your order has been prepared for shipping. This tracking number will enable you to monitor the progress of your package.
Should you have any inquiries or require assistance during this process, please don't hesitate to reach out to our support team.
Please be sure to check the product description for estimated start ship dates.
Once shipped, US shipments (depending on shipping method) will take 2-9 business days to be delivered.
WHAT IS A PRE-ORDER/BACKORDERED PRODUCT?
A pre-order is designed to reduce inventory waste and to manufacture to demand, in addition to that pre-orders may also be offered when products are in transit to our warehouses so we can prepare orders as soon as they arrive and ship them to you.
A backorder is a product that has been reordered to be manufactured after the existing stock has sold out.
DO YOU SHIP INTERNATIONALLY?
We are currently unable to ship internationally.
HOW MUCH DOES SHIPPING COST?
Shipping costs are displayed on the checkout page and are calculated based on the freight forwarder’s rates and depending on weight, shipping method and destination.
CAN I UPDATE MY SHIPPING ADDRESS AFTER I HAVE ORDERED?
If you have incorrectly formatted or entered your address, please contact customer support at contact@flash-chem.com immediately with your order number and correct shipping address. If you fail to communicate a shipping address change before your order is shipped you will have to contact the courier to reroute your order. Flash Chem is not responsible for shipment to an incorrect address if we are not provided the information prior to dispatch.
If your package fails to be delivered due to an insufficient delivery address the goods will be returned to us. Please contact us if this occurs and we will organize a reshipment to an updated shipping address at an additional shipping cost.
HOW DO I TRACK MY ORDER?
Tracking information will be sent to the contact information you provide us. This will be sent via email/sms when your order has been fulfilled. For specific tracking details or if your delivery is late, you can contact the carrier directly for the most up-to-date information, including any carrier or regional delays. Alternatively feel free to contact us at contact@flash-chem.com
EXCHANGES AND RETURNS
CAN I EXCHANGE ITEMS ONCE I’VE PLACED MY ORDER?
Flash Chem offers exchanges by contacting us at contact@flash-chem.com providing goods are returned in their original packaging and are unopened.
Return shipping costs are not included and an additional cost that you will need to pay, please consider the environment when purchasing and returning products as they carry a large carbon footprint.
DOES FLASH CHEM SHOP ACCEPT RETURNS?
Returns are accepted by contacting us at contact@flash-chem.com providing goods are returned in their original packaging and are unworn.
You may select a refund or exchange.
Shipping costs are not refunded unless the goods are damaged or faulty.
We have a 14 day return policy.
NOTE: Customers are responsible for shipping costs for returns or exchanges unless it is wrong or damaged
PAYMENT
WHAT PAYMENT METHODS ARE ACCEPTED?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also accept PayPal and prepaid gift cards from all major banks.
You may also select alternative payment options such as Klarna and Shop Pay.
At this time, we do not accept any form of cryptocurrency.
IS MY PAYMENT SECURE?
Yes, your payment is secure. Our website uses the most up-to-date SSL encryption security techniques. The payment provider we work with, Stripe, is Level 1 PCI certified (the highest level attainable) and uses the most up-to-date SSL encryption to ensure all payments are secure.